I have an allergy or coeliac disease - can I buy from you?
The containers of products containing allergens and gluten are labelled - if you are in any doubt, please ask.
Measures are in place to reduce the risk of contamination but, because products are handled in an environment where allergens and gluten are present (both at The Little Green Van HQ and at the processor and wholesaler), it cannot be guaranteed they are allergen or gluten free.
We sell products containing the following allergens;
- Gluten in products containing wheat, barley, rye, spelt, kamut etc
- Nuts e.g. almonds, pecans, walnuts, hazelnuts
- Sesame seeds
- Sulphur Dioxide
If you have an allergy or are buying for someone who has an allergy or you have a query about allergens please ask before you buy. If in doubt we would ask that you do not buy from us.
How can I pay?
On location we accept contactless card and exact change payments.
For home deliveries, if you are home when I deliver you can pay using our contactless card machine. If you're out I can leave an invoice which gives details of how to pay via bank transfer or cheque. Cash can not be accepted.
Where do you sell*?
You'll find The Little Green Van popping up at locations across east Hampshire, west Surrey and West Sussex. If you have any suggestions of where we can sell, please get in touch. And don't forget, we don't just sell in community locations - once we're 'back to normal' we can come to your book group, WI meeting, business, boat yard, you name it!
*currently as of January 2021 no pop-ups are taking place, only home deliveries
Is The Little Green Van registered with all the right people?
Yes. The Little Green Van is registered as a food business at Havant Borough Council and is inspected by its environmental health team. We have a 5 star food hygiene rating. We're also registered with Trading Standards.
Do I need to provide containers?
For liquids you can bring your own containers (provided they are CLEAN). I can provide containers for liquids (ranging from re-purposed, very clean, jam jars, free of charge - to new glass jars and bottles and aluminium containers).
NB: Plastic milk bottles are not advised for re-use - it is very hard / impossible to clean them to the point where they won't smell after a couple of days.
I also advise against using bottles that have contained drinks - lemonade bottles for example - to avoid the risk of people mistakenly drinking the 'new' contents i.e. toilet cleaner... (I do provide manufacturers labels to place on liquid bottles).
For dry foods I am providing brown paper bags. Once Covid is over you are welcome to bring your own food containers.
Where do you stand on animal testing?
The Little Green Van hates testing on animals – we wouldn’t buy products if the suppliers couldn’t confirm they weren't tested on animals.
Is there any palm oil in your products?
There is no palm oil in any of the food products, but some of the SESI products (the laundry and washing up liquids) contains less than 1% palm oil. I can't therefore claim to be 100% palm oil free (99.9%??) but we're a whole lot better than any supermarket (where it's likely to be in the vast majority of products).
NB. The <1% is there because SESI have researched the alternatives and it is, currently, the only viable option - but they would like to remove it and are constantly looking for ways to enable that. It is responsibly sourced. Please see https://sesi.org.uk/faq for more info.
Is everything vegan?
We do not sell any meat products, and at this time none of our products contain animal product*, but in future we would not necessarily exclude products that contain honey or milk. The milk would need to be organic and the honey from non commercial hives that didn't wing clip etc.
If you are vegan, please let us know and we will ensure you are aware of which products contain animal products.
*UPDATE: Our milk chocolate couverture and covered raisins contain milk. We also sell honey but this is from a very small scale producer who manages his bees ethically and for whom welfare is the priority (no wing clipping is practiced, the bees aren't over-worked and they have honey to eat in the winter - not sugar water as provided by commercial set-ups).
How do I know it's organic?
We are extremely happy to share with you the documentation we have (invoices, labels, product information sheets) that prove they are organic.
Where do our products come from?
The majority of the food products are purchased from Infinity, an ethical worker co-operative based in West Sussex.
Our non-food products come a variety of suppliers, many of them local, but in all cases we ensure we only buy from ethical suppliers – they try to ensure they buy from companies who look after their workers, no animal testing is conducted etc.
None of our products have been flown here – they are all either grown in the UK, arrived by ship or travelled by road. If there is a local version we will try to buy it. Greenhouse gas emissions are a major consideration in our buying choices.
Can I buy in bulk?
Absolutely. If you want to buy 15 litres of washing up liquid or 30 kilos of oats, whatever you need (either for a private household or business), that's fine by us - just contact us to arrange. We offer a discount on bulk purchases.
What's a 'wholefood'?
Whole foods are plant foods that are unprocessed and unrefined, or processed and refined as little as possible, before being consumed (rolled oats are an example). You can tell immediately what it is or what's in it just by looking at it (in contrast to say some popular breakfast cereals where you'd have to look at the ingredients to know what's in it).
Rices, nuts, spices, dried fruit etc - they're all examples of wholefoods.
'Eco'? Hmm, does that mean it doesn't work very well?
I have used all the products I sell and can confirm they all work - I'd feel very awkward selling products I didn't have complete faith in.
Who designed my logo?
Why my fabulously talented designer sister did! www.surichardsgraphicdesign.com - and she does my other design work (flyers, price list etc) too.
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