I have an allergy or coeliac disease - can I buy from you?
The containers of products containing allergens and gluten are labelled - if you are in any doubt, please ask.
Measures are in place to reduce the risk of contamination but, because products are handled in an environment where allergens and gluten are present (both at The Little Green Van HQ and at the processor and wholesaler), it cannot be guaranteed they are allergen or gluten free.
We sell products containing the following allergens;
- Gluten in products containing wheat, barley, rye, spelt, kamut etc
- Nuts e.g. almonds, pecans, walnuts, hazelnuts
- Sesame seeds
- Sulphur Dioxide
If you have an allergy or are buying for someone who has an allergy or you have a query about allergens please ask before you buy. If in doubt we would ask that you do not buy from us.
How can I pay?
On location we accept contactless card and exact change payments.
For home deliveries, I leave an invoice which gives details of how to pay via bank transfer or cheque. Cash can not be accepted.
Where do you sell?
This doesn't currently apply - but it will again, soon, we hope!!
We're in the process of finalising our sales locations but you'll find The Little Green Van popping up at locations across east Hampshire, west Surrey and West Sussex. If you have any suggestions of where we can sell, please get in touch. And don't forget, we don't just sell in community locations - we can come to your house, book group, WI meeting, business, boat yard, you name it!
The Little Green Van is registered as a food business at Havant Borough Council and is inspected by its environmental health team. We have a 5 star food hygiene rating. We're also registered with Trading Standards.
Do I need to provide containers?
No, not at the moment. Whilst I'm only doing home deliveries I'm using brown paper bags and offering cheap, glass containers for liquids - but I've left this up so you can see what happens under normal circumstances...
If you forget to bring containers it’s no problem – you can buy a reusable paper bag (for 5p) and we also sell reusable containers (and aim to have a few empty containers available that you can borrow).
What containers should I use?
You can use anything* – it’s up to you – jam jars, ice cream boxes, Tupperware, kilner jars - but, to ensure your products stay in the same condition you buy them in we advise that they are clean, dry and odour free to prevent contamination from whatever it was used for previously.
For laundry products and kitchen liquids, for safety’s sake, it’s best to use empty shop bought containers for similar products. Our products are eco but that definitely doesn't make them safe to drink. If you use drink or milk bottles* you do so at your own risk.
Containers should be air tight, resealable and stored somewhere cool, dry and out of direct sunlight to ensure maximum shelf life.
*Plastic milk bottles aren’t recommended because they are very difficult to get clean enough to re-use.
None of our products have been tested on animals – we wouldn’t buy them if the suppliers couldn’t confirm that was the case.
Is everything vegan?
We do not sell any meat products, and at this time none of our products contain animal product*, but in future we would not necessarily exclude products that contain honey or milk. The milk would need to be organic and the honey from non commercial hives that didn't wing clip etc.
If you are vegan, please let us know and we will ensure you are aware of which products (if any) contain honey or milk.
*UPDATE: Our milk chocolate couverture and covered raisins contain milk. We also sell honey but this is from a very small scale producer who manages his bees ethically and for whom welfare is the priority (no wing clipping is practiced, the bees aren't over-worked and they have honey to eat in the winter).
Where do our products come from?
The majority of the food products are purchased from Infinity, an ethical food co-operative based in West Sussex.
Our non-food products come a variety of suppliers but in all cases we ensure we only buy from ethical suppliers – they try to ensure they buy from companies who look after their workers, no animal testing is conducted etc.
None of our products have been flown here – they are all either grown in the UK, arrived by ship or travelled by road. If there is a local version we will try to buy it. Greenhouse gas emissions are a major consideration in our buying choices.
Can I buy in bulk?
Absolutely. If you want to buy 15 litres of washing up liquid or 30 kilos of oats, whatever you need (either for a private household or business), that's fine by us - just contact us to arrange. We offer a discount on bulk purchases.
What's a 'wholefood'?
Whole foods are plant foods that are unprocessed and unrefined, or processed and refined as little as possible, before being consumed (rolled oats are an example). You can tell immediately what it is or what's in it just by looking at it (in contrast to say some popular breakfast cereals where you'd have to look at the ingredients to know what's in it).
Rices, nuts, spices, dried fruit etc - they're all examples of wholefoods.
'Eco'? Hmm, does that mean it doesn't work very well?
I have used all the products I sell and can confirm they all work - I'd feel very awkward selling products I didn't have complete faith in.
Who designed my logo?
Why my fabulously talented designer sister did surichardsgraphicdesign.com - and she does my other design work (flyers, price list etc) too.
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